Return & Refund Policy

Services can’t be “returned” the way a product can, so this policy spells out what happens instead when something isn’t right — for our work, for units we supply, and for replacement parts.

1. Service work

If a service we performed does not deliver the outcome described on the invoice — for example, a chemical overhaul after which airflow remains obstructed — report it within seven days and we will return to inspect. Where the issue is attributable to our work, your options are, in order: a redo visit at no charge, a partial refund reflecting the shortfall, or a full refund of the service fee where a redo is not practical. Warranty terms in our Terms & Conditions continue to apply for ninety days.

2. Deposits and cancellations

Bookings cancelled at least twenty-four hours before the agreed window are refunded any deposit in full. Cancellations inside twenty-four hours may forfeit up to 50% of the deposit to cover the reserved crew slot. If we cancel or miss the window and cannot offer a same-week alternative you accept, any deposit is refunded in full, without you having to ask.

3. Units supplied by Bikecraft

Air-conditioner sets we supply are covered by the manufacturer’s warranty (typically one to two years general, up to five on the compressor, per brand terms). A unit that is dead on arrival or fails commissioning is replaced, not repaired. Change-of-mind returns are accepted within seven days only if the set is uninstalled and in its original packaging; installed units cannot be returned for change of mind, since installation consumes materials and the manufacturer’s seals.

4. Replacement parts

Parts installed during a repair carry their stated warranty and are replaced free within it. Parts specially ordered for your model but not yet installed can be returned within seven days subject to the distributor’s return terms; where the distributor charges a restocking fee, that fee is passed on at cost.

5. How refunds are paid

Approved refunds are paid within seven working days to the same method used for payment — bank transfer refunds to the paying account, cash payments by transfer to an account you nominate.

6. Raising a claim

Message the WhatsApp thread from your booking, or email [email protected] with the invoice number, photos or a video where relevant, and a short description. We acknowledge within one working day and resolve most claims within five.