Terms & Conditions

These terms apply to all quotations issued and services performed by Bikecraft Aircond Engineering Sdn Bhd (Registration No. 202301028466 (1509382-D)). By confirming a booking you accept them. They are written to be read, not skimmed — please do.

1. Quotations and pricing

Quotations are provided in writing (including WhatsApp) and remain valid for fourteen days. The quoted price covers the scope described in it. If our technician discovers on site that the actual condition differs materially from what was described — for example, concealed piping where surface trunking was quoted — we will pause and issue a revised quote for your approval before proceeding. Work never continues on a changed scope without your written or message confirmation.

2. Bookings and access

Time windows are agreed at booking. We ask that an adult be present, that the areas around indoor and outdoor units be reasonably accessible, and that pets be secured. If we cannot access the property within thirty minutes of arrival in the agreed window, a transport charge may apply to rebook.

3. Payment

Payment is due on completion of the work, by cash, bank transfer, or QR payment. For commercial programmes, invoice terms are stated in the programme agreement. Parts ordered specifically for a repair may require a deposit before ordering.

4. Workmanship warranty

Our workmanship is warranted for ninety days from the service date. If a fault reoccurs within that period and is attributable to our work, we return and rectify it at no charge. The warranty does not cover new, unrelated faults; damage caused by third parties, renovation work or power surges; or systems that another party has opened or altered after our visit. Replacement parts carry their own stated warranty periods, which may be longer.

5. Refrigerant and consumables

Refrigerant charged into a system with an unrepaired leak (at the customer’s insistence, against our recommendation) is consumed on use and is excluded from warranty. We will always state this in the job notes when it applies.

6. Liability

We carry out work with reasonable skill and care. Our liability for any claim arising from a job is limited to the value of that job, except where the law does not permit such a limit. We are not liable for pre-existing defects we did not create, nor for consequential losses such as spoiled goods or lost business, unless caused by our proven negligence.

7. Your obligations

You confirm that you own the property or have authority to order work on it, and that information given to us about the units and their history is accurate to your knowledge.

8. Disputes

These terms are governed by the laws of Malaysia. We will always attempt to resolve a complaint directly first — write to [email protected] with your invoice number and we respond within three working days.